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What does the “O” mean in Roadway O&M?

We understand generally what roadway operations and maintenance is: everything it takes to care for and operate the roadway while keeping it safe for the traveling public in the short- and long-term. We use the terms “operations” and “maintenance” together as if they are inseparable. For most projects, they are. They occur simultaneously.

But what exactly are operations? Can they be separated from the maintenance?

WHAT ARE OPERATIONS?

Operations consist of a suite of services that are distinct and can be separated from maintenance. Operations can be further defined by the following major services: Snow and Ice Control (S&I), Incident Management (IM), and Courtesy Patrol/Towing (CPT). This paper does not include Toll Operations, which is a separate and distinct discipline.

INCIDENT MANAGEMENT

IM is any response to an abnormal situation on the roadway which includes man-made situations (accidents, terrorism or other law enforcement activities), major weather events, or sudden failure or damage to the road. Most items require basic or complex traffic control installations and detours. Large crashes involving commercial vehicles can include hazardous materials spills, damage to infrastructures, and prolonged cleanup times.

SNOW AND ICE

S&I is just what it sounds like: removal of snow and/or ice to make the roads safe to use. The work generally consists of plowing snow and spreading salt, sand or various liquid anti-icing chemicals. Depending on the climate and expected snowfall, the work may include heavy equipment like motor graders, snow blowers and rubber tire loaders.

COURTESY PATROL/TOWING

CP/T generally includes providing a fleet of well-equipped service trucks and trained staff to help stranded motorists by providing fuel, water for overheated radiators, jump starts or simply pushing a vehicle out of a lane and into a safe area such as the road shoulder. The frequency and duration of the patrolling will be specified in the contract performance section and is usually limited to peak travel times.

WHY SEPARATE?

While all these services are usually provided under the “operations” mantra, they can be removed all together or included as separate parts.

Some owners are reluctant to give control over to operations services. This may be due to poor experiences with outsourcing or the belief that poor service and negative publicity is undesirable, so the service must be retained by the owner. Another reason may be that the owner already provides a successful, integrated Courtesy Patrol and Incident Management service and wants to continue providing it.

The decision to outsource or retain the various operations services is ultimately the owner’s, but careful consideration must be given to the total cost as well as the risks involved with these decisions.

Want to learn more about operations and maintenance? Contact Us.

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Surveying Science Marches On

 
Since the days of Thomas Jefferson, the science behind mapping and surveying has continuously evolved. In those days, high tech meant a brass compass placed on a staff, or maybe a fixed leg tripod combined with a wooden stick or steel chain. This equipment had its limitations regardless of how careful the surveyor was. To put this into perspective, Mr. Jefferson would have measured an angle to the nearest degree with a device that was controlled by the magnetic forces of the earth, and horizontal distance typically to the nearest foot with a 16.5′ wood pole. To put in laymen’s terms, “there is some slop in them measurements.”

Today, a digital total station used by surveyors can measure an angle to the nearest 1 second of arc (60 seconds of arc in 1 minute and 60 minutes of arc in 1 degree), and distance to the nearest one thousandth of a foot. It’s like comparing calculating an equation using either your fingers or an HP48GX graphing calculator. If you told Jefferson you had equipment that could measure to that accuracy without even stretching a chain between two points, he and the other elders would have probably tied you to a post while they lit it on fire.

While surveying accuracy has dramatically improved, what hasn’t changed is the purpose behind mapping and surveying which is to identify a particular point on the ground. Additionally, regardless of what year it is – 1818, 1918 or 2018, – the same issues persist: missing monuments, title gaps and overlaps, encroachments, possession disputes, vague legal descriptions and on and on. A land owner usually doesn’t grasp how the science behind mapping and surveying relates to its purpose. Their sole understanding is confined within the little blue document they have in their hand that describes what they own (their deed). As a surveyor, it feels as though you hear the words “but my deed says” from clients no less than a million times during your career.

Recently, I heard these very words from a client who contracted PILLAR to retrace a boundary line along the east side of his 95-acre tract in some fairly rugged terrain. The title description was based on a physical survey performed in 1850 – yes folks, I said the year of our lord one thousand eight hundred and fifty (as written in this particular deed). He hired Pillar to do the survey because he did not agree with the boundary line previously establish by another firm.

All physical monuments as referenced in the description were destroyed over the last 167 years, leaving only two non-original markers at each end of the line in question. This client could not understand why the courses and distances didn’t match exactly what was stated in his deed. When physical monuments are missing, a surveyor must rely on these courses and distances to re-establish that boundary line. This is where the relative precision and accuracy of the equipment used when the original survey was performed must be considered.

If an original measurement was recorded as 45 poles between two points (remember 1 pole = 16.5′) and a modern surveyor produces a field measurement of 751.65′ between the same two points, try to consider the fact that the original surveyor was flipping a stick end-to-end up that mountain to produce a measurement.

After all, who knows what will be considered accurate and precise in the year 2184? I might just be the one who would tie you to a post…

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Workforce Development & Your Company Culture

Understanding your employee demographics is a key attribute in a human resources program. It is a big part of what makes your organization tick, and getting it right can make a significant impact on your bottom line. Ask yourself if you plan on being in business five years from now, or 10?

In this brief space we offer tips and truisms that can help you manage the development process in the near and mid-term. If you haven’t noticed, the Boomers are retiring and the rules-based conformity mentality is going with them. The game has changed by an order of magnitude. In other words, the days of “Theory X Boss is Right” management are history.

Adjust your HR program and management approach

According to the Supreme Court, corporations are people. This judicial-political absurdity should be reflected in things like:

  • Regular company-wide family engaging events, (summer picnics, holiday parties, etc.)
  • Employee recognition programs
  • Refined and family targeted communications, suggestion programs, enlightened HR programs and policies, etc.
  • You may have been in business for 50 years, make sure your thought processes didn’t stay stuck in the comfort zone of the 80s.

Safety programs

These are often a good place to start the process because they are pretty much neutral territory and cover a wide swath of inputs.

  • Start an Employee Safety Committee, empower it, guide it but let the employees drive. Empower and enable it.
  • Put your name and logo on safety gear. In other words, own it!
  • Quit buying the cheapest PPE available, it sends the wrong message. The difference in cost in miniscule but the branding message is priceless

Don’t try to do everything alone

Inviting stakeholders to the party will help people feel as though their voice is being heard and that they can have an impact on the company.

  • This is also known as ‘Leadership,’ which is the gold standard in the safety and workforce development business.
  • Ideally, leaders should be developed through your ranks, not the want ads.

Peer Group Dynamic

This is a powerful tool when used properly, so make sure you review this process carefully.

  • Department managers are LEADERS first
  • Lead persons and working supervisors LEAD by example. They are the face of your organization – for both employees and clients.
  • Each employee must be recognized, respected, treated fairly and valued for their contribution to the group. Setting reasonable and achievable standards of performance and conduct is a basic element of this process.

Employee wellness

Promoting a healthy lifestyle is one of your best allies in developing your company culture. This means people who are relatively healthy are usually better workers, safer on the job, more productive, take less time off and return sooner following an illness or injury. In other words:

  • Offer wellness assistance such as smoking cessation; exercise and fitness initiatives, 5K walkathon sponsorships, dietary advice and encouragement, i.e. remove the soda pop from the vending machines, replace it with some kind of hydrating beverage, etc.
  • For the enlightened of our readers, offer health club memberships or discounts.

Refine your hiring practices

Post a job description that defines the necessary criteria for a successful employee not just for the job you are trying to fill, but for the longer range.

  • Configure some questions to determine if the applicant has an aptitude for self-study, learning, advancement, promotion or learning, etc.
  • This translates to: community college course work; membership and participation in trade associations; a track record of achievement; innovation, invention, etc.
  • When you hire ‘average,’ why would you expect any other result? It’s tough to be selective in an economy with 96% employment, but unless you are desperate (not a good sign), ramp up your criteria.
  • It’s not all about the money, but obviously you need to be competitive in the wage market. The peripherals we mentioned above can make a huge difference in how your employees perceive the culture and future of the people they work for.

Accommodate non-English speaking employees

Set up a simple version of English as Second Language (ESL) teaching.

  • A half-hour a week in the breakroom with a bi-lingual instructor can set up the dynamic.
  • You are not teaching physics, just the basics. Move the classes along based on aptitude and participation.

Carefully construct a company benefits program

These can often become the quick-sand of the HR program. Your program should at least match the industry average, as meager as it is.

  • If you can afford it, offer the buy-up option. As we know, this is an expensive outlay but try to configure it to show you’re at least trying to stay in the game.
  • This is also a highly a competitive playing field so unless you’re a math expert, use a trusted advisor to configure your employee benefits program.

Summary: Stay in business and grow

What we have seen is that the ‘C Word’ (CHANGE) has become ever more critical in the overall scheme of how a business is going to succeed.

We all can’t be General Motors, but we should be managing our enterprises according to best practices. These should be pointing more toward PEOPLE in the service economy, and people want to see their reflection in their workplace, not a number or a machine.

In other words, we should be looking to HUMANIZE versus mechanize.

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What is Geographic Information Systems (GIS)?

Have you seen the ‘what I do’ meme? What better way to explain Geographic Information Systems (GIS) than debunking all the perceptions?

What our friends think GIS is:
Often times, all our friends remember is that it has something to do with maps and maybe phones.

What our moms think GIS is:
Maybe it’s due to selective hearing, but many of our moms think we make GPS.

What the general public thinks GIS is:
Nearly 20 years ago it was a lot worse, but the general public thinks it has something to do with surveying. Not quite, but we have a division that can do that for you.

What our bosses think GIS is:
Although it would be cool, we don’t quite have matrix-like coding skills. We’re just glad they don’t want us to go into details and just let us keep doing awesome things.

What GIS professionals think GIS is:
We spend most of our days behind a screen, or three, because we keep way too many windows open at once.

What GIS really is:
All jokes aside, we focus on Geospatial Technology which is the backbone of Next Generation 9-1-1. Many people don’t spend much time wondering what happens when they call 9-1-1. Many assume the police, fire department and rescue units can locate us quickly and easily.

Unfortunately, that is not always the case.

Localities throughout the nation are working to make the best of what they have in their budget to obtain a more up-to-date system and better data collecting capabilities.

During our years of working with localities, we have focused on addressing their GIS needs. These needs often support departments such as planning, commissioner of the revenue, parks and recreation, and public safety.

In recent years, public safety has gone from being the smallest consumer of GIS data to the main consumer of GIS data.

Now, many localities are now starting to move to Next Generation 9-1-1. GIS serves an important role in the current E 9-1-1 environment, but with the graduation to NG 9-1-1, GIS will become not just important, but critical.

We spend time talking to clients, attending seminars and conferences, and keeping up with the advancements of GIS and NG 9-1-1. Despite all of the new technology that comes with NG 9-1-1, most of the needs localities have are based on workflow and communication

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Are You Staying Busy or Being Productive?

As a business owner, I am frequently asked, “How is business?” I often used to reply “Busy” but had a colleague follow my answer up with the question “Is it productive?”

Wow, that was a new one. I stopped dead in my tracks with a blank but inquisitive stare on my face, prompting my colleague to explain the question. Being busy without making progress is like being stuck in the mud with your tires spinning every time you mash the accelerator. Sure, you’re giving the appearance of “working” to get out of the mud, but you haven’t moved or bettered your position. In essence, you’re not being productive.

How often do you catch yourself spinning your wheels in the mud? What can you do to zip out of the mud when you mash down the accelerator?

One of the first things you can do to increase productivity is prioritizing your to-do list, which is exactly what Pillar does when it comes to asset management. We make a list of your assets and determine which items to address based on the needs, resources, time, severity, permits, etc. This helps you maintain your assets as a whole while fully utilizing your budget, staff and resources.

We review and reorganize this “to-do” list frequently to ensure critical projects are being completed and general maintenance isn’t being overlooked. This ensures your roadways are in tip-top shape while also helping you better manage your staff and budget.

You won’t feel like your wheels are spinning in the mud as you complete important tasks on your to-do list. Give us a call at (276) 223-0500 or email us to see how Pillar’s asset management can help you make the most of your budget and time by prioritizing and completing tasks that help you maintain your roadways.

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The Importance of Your Safety Program

Did you know that your safety program is an important part of your new business strategy? Potential clients want to know about your safety program as part of their request for proposal (RFP) screening when accepting bids on a project.

John Meola, Pillar Inc.’s Safety Director, recently published an article in Construction Business Owner magazine about this very subject.  When accepting bids on a project, clients no longer ask the simple question “Do you have a safety program?” They want pages of information about every detail of your safety program and proof that your company is committed to safety.

Part of the reason for this is that OSHA has intensified its accountability process and revised the violation fine structure, making it very costly for those not following safety guidelines. For that reason, it’s important to know what clients are looking for when it comes to information about your safety program. Some of those items include:

  • Evidence of leadership and a commitment to safety. Your company website should even have a policy statement that bidders can refer to if they visit your site.
  • Proof that you have trained and credential staff members on your team in your specialty discipline
  • Display your commitment to your business’ safety committee  
  • Describe the processes that take place if there is a spill on your construction site. You can even include pictures and other visuals.

These steps only scratch the surface of what your company should supply when bidding on a project. For more details about the importance of safety language and how your company can plan ahead, read John’s full article about “Understanding The New Safety Language”.

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Assessing The Condition of Your Roadway Inventory

Previously, we talked about the critical importance of maintaining an accurate inventory to support asset management. Knowing your inventory is just the first step in good asset management. It’s also important to know the condition of that inventory, which brings us to the next step, assessing your infrastructure inventory.

None of us is getting any younger, and neither is your infrastructure inventory. Just like our human bodies and vital systems change and decline with age, so does your inventory. We take care of our health by making periodic visits to the doctor to monitor our condition and find problems in their early stages. Imagine you have a bad knee. It may tell you when the weather is going to change, but it can’t tell you when it will need to be replaced. So you go to a specialist who monitors the knee and takes measures to extend its functionality. You may get some physical therapy, then try some shots, but eventually the joint will fail. There are increasing signs and symptoms that will continue to alert you to the problem, like pain or swelling, but the exact moment of the upcoming failure can’t be predicted. But if you’ve done everything you can to maintain that knee, you can delay the replacement for an extended period of time.

The same way you watch and take care of your knee, you need to assess and take measures to extend the lifespan of your inventory. Take pavement, for example. When it’s newly installed, the surface is nice and smooth and provides a comfortable ride. Over time, traffic and the environment begin to take their toll on that nice, smooth surface. Eventually, cracks will start to appear in the pavement, making the ride a bit less comfortable. Like a little ache in our fictional knee, this is your signal to pay attention and take some action. So we apply a crack sealant to help stop the cracking process, slow the overall decline and restore the pavement to a smooth surface.

This will work for a while, but as time and seasons pass, potholes will start to develop and the pavement starts to break apart around the cracks. Time to take action by filling the potholes with patch material, the equivalent of injections in that bum knee. The action is a bit more drastic, because your inventory is nearing the end of its lifespan. Just like the knee replacement, eventually you’ll need to repave.

Assessment Quote

Effective asset management begins with accurately assessing the condition of your inventory to identify the appropriate treatment. Knowing the optimal time to treat the problem will help to ensure your inventory is kept in good condition. This not only extends its viability, but keeps the lifecycle cost as low as possible. Just like you don’t get your knee replaced with the first little pain, you don’t want to repave after just a few cracks. Likewise, you can’t ignore the symptoms and just let potholes get out of control.

Gather as much information on your inventory as possible and you’ll have the basic data needed to make a complete assessment plan. Research all the appropriate service/maintenance contracts and budgetary constraints. Just like the doctor uses x-rays, scans and blood tests, inspect and monitor you inventory, then research your options. Knowing what remedial actions or replacements will be needed in the future will make it easier for you to accurately forecast trends and make better budget and program decisions.

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What Survey Plat Really Represents

Some people see a survey plat as an overpriced piece of paper but it’s not just a pretty picture. It represents hours spent reading moldy court records and digging through centuries of legal documents about a piece of land two people transferred back and forth….and back and forth. It represents the blood and sweat shed during days spent in the field in a seemingly endless search for property corners of the distant and not so distant past. Let’s not forget the hours spent compiling data, grumbling at field crew for busting a traverse (which mine never do by the way), interpreting deeds, head scratching, pencil throwing, and rants of profanity that all go into painting that “picture”.

You could compare a land surveyor’s plat to Joanna’s pieces of “Flair” in the movie Office Space. Do you just want to do the bare minimum, is it too much to ask for a few more pieces of “Flair” on your survey plat? A tie line to an adjoining monument used to help establish a boundary line, a crooked junky old fence that wiggles in and out along a boundary line, a creek, a witness marker to help me find a ½” tall iron rod in 2′ of leaf debris in the middle of the woods. Something!

Now I’m not saying that I’m the Rembrandt of the cartography world nor am I the Peter Messier of the land surveying profession, but I’d like to think that I paint a pretty good picture of what we find during the preparation of a survey. I do this not just for our clients benefit but also for the benefit of the “ME’s” of the future. To help the next poor guy that aspires to be a land surveyor find that ½” iron rod that was set in that pile of fence wire that just happens to be where the property corner was. Help them understand through your “art work” how in the world you came up with the opinion that you developed and felt comfortable enough to hang your professional hat on.

If you are a property owner and a surveyor is handing you the final product, take that plat, study it, reeeaaaaally look at it because if the picture is painted good enough you don’t have to be a surveyor or some attorney to understand it. And at the end of the day, this is in fact what you pay good money for. If you are new to the land surveying profession or a veteran in the game, paint that picture as complete as you can, channel that inner Bob Ross, and be proud of what you deliver. You may decide to wear just the bare minimum pieces of flair on your survey plats. Careful…you are just likely to get the same response that the Chotchkie’s manager got in Office space when the surveyors of the future are looking at your plats….

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3 Ways to Save on Roadway Maintenance

The P3 approach includes preventive, lifecycle maintenance for the asset and avoids the problems associated with deferred maintenance. Simply put, deferred maintenance is the practice of postponing infrastructure maintenance activities, usually due to lack of available funding. Lack of proper and timely maintenance leads to early deterioration that costs more to repair later on or shortens the lifespan of the asset. Both of these situations will cost extra over the long term as the asset will have to be replaced well before it was planned, resulting in unanticipated capital costs.

What is the remedy?

Government agencies can participate in a P3 project delivery structure that involves the agency partnering with a private entity to design, build, finance, operate and maintain an infrastructure project. A P3 allows a government agency to mitigate the risks and costs associated with maintenance activities by requiring the builder to maintain the project for the long term drawing funding from a fixed, known payment structure negotiated before the job is even started.

pay me now or later

How exactly does this solve deferred maintenance?

Annual vs. lifecycle budgets

  • Public agencies generally budget on an annual cycle. A private company utilizes longer term budgets and can “roll over” cost savings into later years. Snow removal is a good example: Savings in a “light” year will be sequestered and used in later years during an inevitable “heavy” year.
  • Annual budgeting usually means that savings is “lost” in that year and the money is used for other priorities which may not be related to the subject asset. More importantly when the “heavy” year causes the budget to be expended, other repairs will likely be deferred resulting in an asset in poor condition and likely higher repair cost later as the asset continues to deteriorate.

Resource leveling

  • Aside from a basic level of manpower and equipment for day-to-day tasks such as litter removal and incident management, many specialist tasks will be outsourced.
  • Typically, government agencies will procure equipment and sometimes manpower that only has limited usage, for example tractors for mowing or bucket trucks for lighting repairs and their associated crews. The equipment is expensive but may only be used a few times per year. An outsourced contractor will perform the work, then move on to other unrelated projects. The asset only pays for what is used at the time and avoids expensive capital expenditures for equipment that sits idle.

Handback requirements

  • To avoid having to rebuild or replace an asset prematurely (or at all), preventive maintenance is performed at optimum intervals to ensure the structure meets or exceeds its expected service life. The cost to clean, paint or repair assets periodically is far less than replacement cost if the asset doesn’t last as long as planned.

Conclusion

Using the P3 procurement method allows a private company to construct, service and maintain the asset which allows the government agency to save money through private company efficiencies, risk and responsibility allocation, and a firm funded budget.

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Work Safety Regulations 2016 Update

Most folks would rather endure a root canal procedure than attend a safety meeting. And that’s perfectly fine, as long as you are confident that you know all there is to know about doing a job safely. Admittedly, most safety meetings are mind-numbingly boring. That’s largely the fault of the safety community. We need to change that failing.

Safety is boring, unless and until, of course, you’re sitting in the ER Waiting Room. Now THAT can be the definition of boring. By the way, those ridiculous highway signs bragging about ER wait time in minutes are total fiction. You’re going to be there for hours. Minimum.

All of which is to emphasize that there is no middle ground on most of this safety stuff. You are either committed to it and a true believer, or you are comfortably in denial and planning to remain there.

In July the Virginia Safety Police (VOSH) issued a press release about an alarming spike in workplace fatalities. We are about 18% ahead of this time last year. That’s a big jump in funerals. All preventable. No particular industry is to blame, they cover the waterfront. Industrial, construction, educational, agricultural. No one is immune.

Antidote: Make sure you are saying the word “Safety” to your people at least daily. More often if the work is high hazard, i.e. fall protection. Rub their noses in it for emphasis. The message needs to come from the most senior people in your organization; in other words, show commitment and leadership. The more detailed the message, the better.

Telling a worker to ‘Be Safe’ is pretty lame. Telling them to ‘Buckle Up’ and burn daytime running lights is better. Telling then to leave a lot of space to the guy in front of them is better still. Putting a dash board camera and GPS on their rig is really sending the message.

Hispanic worker populations? Make absolutely sure the safety instructions they hear are translated, comprehensible and meaningful to them. Inclusivity is the goal. For extra credit, start pushing for basic English as a common language.

Ideally, your safety process will include the concepts of empowerment, enabling, self-directed ownership of the process, contributing, and participation. Safety Committees are an important organization-building formative step. If you plan on being in business five years from now, these concepts need to be on your agenda – short and mid-term.

OSHA, the federal Safety Police, has been busy lately as well. They recently increased their penalty structure by a lot. And they are on the way to require electronic reporting of all Recordable Cases. Meaning: your clients can easily check on your safety record. Along with your Workers Comp insurance Mod (EMF). No place to hide now.

These are all pretty good reasons to ramp up your safety mantra. The most compelling reason is to put those Emergency Rooms out of business.